Refund Policy

Free trial

Pro starts with a 15-day free trial. Cancel any time before it ends from Dashboard → Billing and you won’t be charged at all.

14-day money-back guarantee

If you’re not happy with your first Pro payment — monthly or yearly — email us within 14 days of the charge and we’ll refund it in full. No questions asked. This also satisfies the statutory 14-day withdrawal right for consumers in the EU and UK.

After 14 days

• Monthly plans aren’t refunded for partial months. Cancel anytime and you keep Pro until the end of the month you paid for.
• Yearly plans can be refunded pro rata for the unused full months if you cancel within the first 60 days. After that, you keep Pro until the end of the year.
• If we fail to provide the Service for an extended period, or remove a feature you paid for, we will refund the affected period.

How to cancel

Go to Dashboard → Billing and choose Manage subscription. You can cancel in the secure Stripe portal in a few clicks. You won’t be charged again.

How to request a refund

Email support@teexflow.com from the address on your account and include the date of the charge. Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank. We can almost always resolve it faster, and disputes may lead to the account being suspended while they are reviewed.